AT&T
Experience Design Architect
(2013-2014)
Member of core experience design leadership team for methodology, tools and best practices Key contributor to experience design strategy for AT&T Business Services group. Conducted research and facilitated design sessions identifying design opportunities across Learn | Buy | Get | Use | Pay | Support customer touchpoints. Produced concrete design deliverables (e.g. Journey Maps, Personas, User Stories etc.) to guide design activities.